Privacy and Data Policy
This Privacy Policy explains how Spinwinera collects, uses, stores and protects your personal information when you use our casino, live casino and sportsbook services. We value your privacy and aim to be clear about what data we gather, why we need it and how you can manage your information. If you have questions, contact us at [email protected].
Types of data we collect
We collect data that is necessary to provide and secure your account, process transactions and comply with legal obligations. This includes personal details you provide directly, technical data from your device and transactional records from your play and payments.
Personal data
Personal data may include your name, date of birth, email address, phone number, postal address and any identity documents you submit for verification. We may request KYC documents such as a photo ID or proof of address to verify identity before withdrawals or when required for fraud prevention and anti-money-laundering checks.
Technical data
Technical data covers information automatically collected when you use our site or app, such as IP address, device type, operating system, browser, and session data. We use this information to maintain platform security, improve performance and detect suspicious activity.
Transactional data
Transactional data includes account activity, bets, deposits, withdrawals, bonus use and game history. When you use cryptocurrency or payment services we may record wallet addresses or payment identifiers necessary to process transactions. We do not store full payment card details on our systems; card processing is handled by our payment providers.
How we use your information
We use data to
- create and manage your account, perform identity checks and comply with legal requirements;
- process deposits, withdrawals and refunds;
- operate games, handle bets and calculate winnings;
- provide customer support and respond to inquiries;
- detect and prevent fraud, cheating and money laundering;
- send service messages, account notifications and important policy updates.
Data protection practices
We implement technical and organizational measures to protect personal data from unauthorized access, disclosure or loss. These measures include encryption during transmission, access controls for staff and regular security reviews. While we strive to keep your data secure, no electronic system is completely risk-free.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login and keep the service running smoothly. Cookies also help with analytics and detecting fraudulent behaviour. You can manage cookie settings through your browser; however, disabling certain cookies may affect site functionality.
Information sharing and third parties
We share personal data only where necessary to operate the service or comply with legal obligations. Typical recipients include payment processors, identity verification and fraud-prevention providers, and technical service partners. We require these parties to protect data and use it only for the purposes we specify.
User rights
You have the right to access the personal information we hold about you, request corrections, and ask for deletion where applicable. You may also object to certain processing activities and request restrictions on how we use your data. To exercise these rights, contact [email protected]. We will respond in line with applicable legal requirements.
Access, correction and deletion
To update your account details or request data deletion, log in to your account or contact support. Some information may be retained where required for legal or compliance reasons, to resolve disputes or to maintain account security.
Privacy policy updates
We may update this policy from time to time to reflect operational changes. When changes are significant we will notify you via your account or email. Continued use of our services after updates indicates acceptance of the revised policy.