Contact our team
Our support team can help with questions, account-related issues, technical problems or general feedback. Use live chat for quick answers, or email us for detailed requests and document uploads. For payments and verification we prioritise cases to keep withdrawals moving. Contact the support team any time and we will assist with account access, deposits, withdrawals and simple troubleshooting until your issue is closed. Callback requests available on demand. We handle verification uploads and payment queries securely and promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (typical reply within a few hours) |
| General enquiries | [email protected] (billing and corporate queries) |
| Affiliate enquiries | [email protected] (applications and tracking support team) |
| Phone | +1 312 547 2901 (calls handled 09:00-22:00 and SMS) |
| Working hours | Mon-Fri, 09:00-18:00 (24/7 chat) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that need explanations or documents. Please send your message to [email protected] with a clear subject line and include up to date contact details, your account ID, and any relevant attachments to avoid delays. Providing concise information helps us resolve your request faster.
Send us a message
Response Time
Support replies are usually quick: most inquiries are answered within one business day. For simple account, payment, or bonus questions you can expect a reply the same day; complex cases such as KYC checks or dispute investigations may take longer depending on the issue and required verification. We’ll keep you updated while we work on your request.
Feedback
Got feedback or a suggestion? We’d love to hear from you. Share ideas, improvements, or any issues you’ve spotted and our team will review them carefully. Your input helps us refine features, polish the site, and improve support and promotions. Send your thoughts via our contact form so we can act on them and make the experience better for everyone.